- So all the little stuff like tie downs and connectors just go with the count on the invoice, they're almost never wrong.

- What about these wireless cards?

- Count 'em. Is that the new 600?

- Yeah, it looks like it. There should be 25 of them here.

- Cool, let me see one.

[PLASTIC CRINKLING]

Just put down 24. What else is in there?

- There's some flash drives and sound cards. Is that OK? Aren't they going to miss that?

- Don't worry about it. Just change it to 24. Look, this is, what, your third day here? Tell me this. How am I supposed to recommend a product I've never even used?

- Well, I don't know.

- Of course you don't, because it's not possible. But if I take this home, start using it, then I can honestly tell our customers this is the best wireless card we have to offer. Get it?

- Well-- I'm--

- OK. How's a newbie doing?

- Not so good. We were just going over our little product testing plan and he doesn't seem to be grasping the concept.

- What's to grasp, kid? Getting free stuff is one of the main reasons I still work here.

- But-- but doesn't it seem like stealing to you guys?

- Whoa! Stealing? From who? If you change it to 24, the store gets a free replacement. The distributor charges it back to the manufacturer.

- And the manufacturer comes out ahead because when we tell customers we use these things at home, they sell more. Everybody wins.

- I guess I never really thought of it that way.

- Trust me. I've been doing this a long time. Just change it to 24.

- OK. So, it is my third day on the job and I don't know all the company's policies yet, but a product-testing plan that requires us to change the invoice? This sounds like a moment of truth to me.