[MUSIC PLAYING] NARRATOR: Even with a learning and growth mindset, feedback can be difficult to receive. 

- You haven't really been fully listening to me. 

- When perceived as a threat to our ego, stability, or sense of belonging, the emotional part of our brain lights up, making it difficult to think clearly and rationally. Here are some behaviors that can help you manage your mindset and response to feedback. 

Mindset tips, make assuming good intent your default mode. This is an intentional decision. Understand that most people are not trying to ruin your day. Generally, people have good intentions but are not skilled at delivering feedback. 

Choose to accept the feedback as information. Be open to learning how others perceive or experience you and what you can learn from it. Consider how the information aligns with other feedback you've received and what you know about yourself. If there are consistent patterns, there's likely some truth to what you are hearing. This is a great opportunity to improve your self-awareness. 

Response tips, show that you are listening by giving your full attention and asking curious, clarifying questions. 

I'm hearing that you're feeling embarrassed and not valued because-- 

You need to understand the need or expectation before you can draw conclusions. If you feel emotionally triggered, pause and remind yourself this is just information then thank the person for trusting you enough to share their feedback. It can also be helpful to take some time to process the feedback and determine how you will follow up including specific actions you will take. You may even share what you're working on with a person who provided the feedback.