[AUDIO LOGO] NARRATOR: Messaging is a real-time conversation that can take place either online over a computer network or through a wireless network on a tablet or mobile device. Let's take a look at guidelines for writing instant messages at work. 

Messaging in the workplace can involve either a networked messaging system or text messaging, and often both. What follows are important considerations when you're called upon to write in either medium. 

Think of messages, or as they're sometimes called, instant messages, as somewhere between a phone call and an email, or a chat with a colleague in the hallway of your office. Message conversations are almost as instantaneous as phone conversations, but at the same time, they provide written records of communications, just like emails do. Keep in mind, though, that messages are not just used for communication with your friends. They're also an important part of workplace correspondence. In fact, researchers estimate that 90% of all businesses have used or will use messaging systems for routine communication. 

Let's take a look at the appropriate times to use messages versus emails. 

How quickly does my message need to be answered? If you need information right away, use a message rather than an email, because recipients will most likely reply at once if they're online. 

How long or complex is my message? If your message is more than a line or two, use email. 

If your message is more than a brief back and forth communication, then send an email. 

In addition to writing guidelines for emails, observe these rules for your instant messages. Always stay connected and indicate your status, whether you're away or available, or online or offline. Always ask the other person if they're available for messaging. 

Keep your messages short. Get to the point right away. A sentence or two is best for an instant message. Write about one topic at a time. Don't include information about two or three different subjects in one message. 

Avoid tech speak. That may be acceptable in your personal texting, but avoid acronyms and other abbreviations. Be professional. Make sure the style and tone of your message are polite and businesslike. 

Choose an appropriate screen name. Use correct spelling and punctuation. Just because IMs are streamlined, don't assume that using slang, misspelling words, or forgetting about punctuation is acceptable. 

Don't bombard co-workers or your boss with messages. Send them only brief, necessary, work-related communications. Organize your contact lists into separate groups, such as clients, co-workers, friends and family, and so on, so you don't embarrassingly send someone the wrong message. 

While instant messaging platforms are widely used for personal use, many business owners have embraced IMs in the workplace to support and even replace traditional forms of communication. 

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