SPEAKER: Hi, guys. Welcome to Education Leaves. Communication is the lifeblood of any organization. It keeps the wheels turning, ideas flowing, and teams connected. But did you know that there are two distinct styles of communication that play a crucial role in the workplace? 

Let's introduce the two main types of business communication, formal communication and informal communication. In this video, I will discuss the key differences between these two. One, definition, formal communication refers to the official, structured, and systematic flow of information within an organization or professional environment. It follows predefined channels and protocols. 

On the other hand informal communication refers to the casual, unofficial, and spontaneous exchange of information that occurs naturally among individuals. It often takes place in social settings or informal interactions. 

Two, purpose, formal communication is primarily used to convey official information, policies, procedures, rules, and other important business related matters. The purpose is to provide clear instructions, make announcements, request or provide feedback, or report progress. 

On the other hand, informal communication serves social and personal purposes, fostering relationships, sharing opinions, discussing non-work related topics, or seeking informal advice. It helps build rapport and camaraderie among individuals. 

Three, structure and channels, formal communication follows a predefined structure, such as a hierarchical chain of command. It typically uses official channels like memos, reports, emails, official meetings, presentations, or formal letters. In contrast, informal communication lacks a formal structure and can occur spontaneously. It often takes place through casual conversations, social gatherings, water cooler talks, phone calls, text messages, or social media platforms. 

Four, language and tone, formal communication requires a professional and formal tone. The language used is precise specific and objective. It avoids slang, jargon, or personal opinions. The communication is often written and adheres to proper grammar and etiquette. 

Additionally, informal communication allows for a more relaxed and conversational tone. The language used may include colloquial expressions, slang, and informal vocabulary. It is more flexible and open to personal opinions, humor, and emotions. 

Five, documentation, formal communication, it is usually documented for future reference and accountability. Formal records, such as meeting minutes, reports, contracts, or official letters are maintained. On the other hand, informal communication is generally not documented or recorded. It relies on the memory and trust between individuals involved in the conversation. 

Six, audience and context, the audience of formal communication is often a specific group or individuals within a professional or organizational setting. It is driven by the need to convey information accurately, objectively, and efficiently. The context is work related and focuses on achieving organizational goals. 

Contrariwise, in the case of informal communication, the audience can be anyone, including friends, family, or acquaintances. It is driven by the desire to socialize, build relationships, and share personal experiences. The context is usually social or casual, outside of official work responsibilities. 

It's important to note that both formal and informal communication have their place and purpose. And a healthy balance of both is often beneficial in any setting. Organizations need formal communication to ensure clarity, consistency, and adherence to policies. While informal communication helps foster relationships, promote collaboration, and build a positive work culture. 

If you want to read this topic in detail, go through the link in the description and download the PDF. Thanks for watching. If you think this video is helpful, please like the video and subscribe to my channel. See you in my next video.